Can I replace a video and keep the hotspots/overlays?

Update your video content without losing your hotspots

*this feature is available to Enterprise clients only. To learn how to upgrade your Freelance account, email us at support@wirewax.com.

For our Enterprise clients, we can offer this change for you. What we require is the Video ID of the video with the hotspots and the video ID you'd like to replace it with.

*Note: The timestamps of the videos MUST remain the same and the FPS (Frames Per Second) must also be the same as the original to maintain alignment of interactivity.

Please email us at support@wirewax.com or chat with us in the chatbox on the bottom right.

The Video ID is found on the Asset Card - the example below, Times Square, is ID 8136345. To copy this number and send to us, click the three-dot menu on the righthand side of the asset, and navigate to 'Copy Video ID' in the dropdown menu.

 


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